COVID
Dear Clients, please note that all bookings will only resume after the COVID shutdown period.
We offer additional services to clients who need more thorough cleaning. These services can be booked at set intervals and may add additional costs.
We make sure that our cleaning staff are friendly, background-checked, bonded and insured.
We ensure our cleaners are continuously trained and assessed in cleaning workforce skills, and we implement all customer feedback into improvement plans.
Many of the cleaners working with us have decades of experience in the ecleaning industry, and they have held positions in a variety of cleaning environenments, from condos to offices.
Our superb customer support team is here to help you with your cleaning schedule every day of the week.
We recruit local Singaporeans, permanent who have a work pass, permanent residents and foreign employees who have a valid work pass. While our cleaners have different backgrounds, they are all qualified and certified to perform office cleaning services to a high standard. Before deploying them for jobs, we strictly confirm our cleaners' legal work status with ICA.
No. Some cleaning agencies expect you to pay a $300 agency fee, but we don't charge clients any extra fees. We will just charge you the rate that we quote you for your sessions. You can start a cleaning contract with us whenever you like, and you can stop at any time if you would like to take a break or if your office undergoes a period of renovation.
We can supply cleaning equipment or the office can supply the equipment themselves - it's up to your preference. Please note that if we supply the equipment, we will require you to sign a longer cleaning contract with us. If you decide to stop using our services while you are using our equipment, we will send an authorised employee to retrieve the equipment we provided to you.
Generally we don't require a site visit to give you a quote if you can tell us the size of your office space. If you have any special requests for our staff that would change the pricing of your package, we may need to perform a site visit. If your office has any special considerations that would require us to visit you before quoting, just let us know.
Yes. You may request to have your cleaner changed at least 24 hours before your next scheduled appointment, along with reasonable feedback.
Of course! You can reschedule for free at least 24 hours before your scheduled appointment. Please do note, however, that rescheduling may affect cleaner and schedule availability.
Our cleaners are all insured as laid out in the Work Injury Compensation Act under MOM. We always ensure that our cleaners are properly trained and knowledgeable about cleaning materials. We assume responsibility for having our cleaners trained under the NEA Environmental Cleaning Work Skills Qualifications Framework, and that all cleaners part of this agreement should have completed the EC WSQ Basic Cleaning Modules within 3 months from the start of your service contract.
We are actively trying to enhance our service quality by prompting customers to give reviews every month (you can email us with feedback whenever you need). We have found that no two cleaning assignments are the same, as clients have their own standards and no two offices are the same. Please give our cleaners some time to learn the ins and outs of your office so they can come up with the optimal cleaning routine for you.
Our cleaners use public transport to get to work, so they are affected by changes in traffic and bus schedules. Our cleaners may arrive up to 15 minutes earlier or later than the time booked. This is especially the case if the cleaner cleans your office for the first time, as she may need to find her way around your office building.
There are times where we have extra staff, in which we are able to send two cleaners to clean your office at once. The advantage of this is that they can do the work in half the time. This is an extra benefit for clients that we can't always guarantee, so please don't plan to always have two cleaners in your office.
If your office is so large that you require two or more full-time cleaners, we will likely perform a site visit to ascertain the job scope for the cleaners before giving you a quote.
The minimum service contract period is 3 months as long as you will supply your own cleaning materials. We can also supply our own cleaning materials to you for a minimum service contract of 12 months.
No problem! Just please let us know at least 3 days before your booked session so that we can rearrange our scheduling for your cleaner. We understand you may have a change of plans but please be fair to our staff.
Yes. Our cleaning staff can understand and speak at least simple English.
Our organization complies with all MOH guidelines to prevent the spread of disease and to ensure that our employees remain healthy. We check the temperature of our workers before they depart for jobs, and all workers are obliged to wear masks and wash their hands between jobs and after using public transport. We've checked our cleaners' living quarters and travel records to ensure we're always sending clean, healthy people to your office.
